Traditional customer recognition and consolidation processes use character based logic and look up tables that are ill-equipped to assess the totality of a customer’s name and address permutations that accumulate through multiple customer interaction channels. These processes are easily deceived by minor variations in the name and address elements.
Commercial change of address services only identity a fraction of the true movers. With 20% of the population moving each year, it is critical to augment traditional COA processes with additional proprietary move sources to assist in locating the subscriber for the purpose of renewal offer. |